Privacy Policy

Fun Factory Sensory Gym, LLC (“Fun Factory,” “we,” “us”) designs and installs custom sensory gyms for homes, clinics, and schools. This policy explains how we handle information collected through funfactorysensorygym.com, our website chat, and our forms and ads on Facebook and Instagram.

Information you give us. When you request a quote, apply to a program, contact us, chat with us, or submit a Facebook or Instagram lead form, we collect what you provide. That can include your name, email address, phone number, organization or practice name, role, city, and your answers about your project, such as the type of space, the room you have in mind, or the size of your program.

Information collected automatically. When you visit our site we and our service providers collect device and usage data, such as your IP address, browser type, pages viewed, referring links, and interactions with the page, using cookies, pixels, and similar technologies.

• To respond to your request, prepare your design and quote, and follow up with you.
• To operate, secure, and improve our website and chat.
• To measure and improve our advertising, including understanding which ads lead to inquiries.
• To send you information about our products and services, which you can opt out of at any time.
• To comply with legal obligations.

We do not sell your personal information. We share it only with service providers that help us run our business:

• Customer management and email: GoHighLevel stores and manages inquiries, and Resend delivers notification emails.
• Advertising measurement: We use the Meta Pixel and Meta Conversions API. When you submit a form, we may send Meta a hashed (encrypted one-way) version of your email, phone, and name, along with browser and event information, so Meta can measure and optimize our ads. Leads from Facebook and Instagram forms are collected by Meta and shared with us.
• Analytics: Google Analytics, Microsoft Clarity, SiteBehaviour, and Vercel Analytics help us understand how visitors use the site.
• Chat and site operations: Our website chat uses Anthropic's AI services to generate responses, and chat conversations are logged by our web partner Driftlss so we can follow up. Vercel hosts the site, and Sentry helps us find and fix errors.

We may also disclose information if required by law or to protect our rights, or as part of a business transfer.

You can block or delete cookies in your browser settings. You can control how Meta uses data for ads in your Facebook or Instagram ad preferences, and opt out of Google Analytics with the Google Analytics opt-out add-on. You can unsubscribe from our emails at any time using the link in the email or by contacting us.

Depending on where you live, you may have the right to access, correct, or delete your personal information. To make a request, contact us using the details below.

Our services are offered to parents, guardians, and organizations. Our website and forms are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

We keep personal information for as long as needed to respond to you, provide our services, and meet legal and business requirements. We use reasonable safeguards to protect it, but no method of transmission or storage is completely secure.

We may update this policy from time to time. The effective date at the top shows when it was last changed.

Fun Factory Sensory Gym, LLC
Email: info@funfactorysensorygym.com
Phone: (833) 438-6496